IT Help Desk Technician

Aug 1996 - Aug 1997

Patrick Henry Community College, Martinsville VA
Information Systems Technology

Sep 1992 - Jun 1996

Bassett High School, Bassett VA
Advanced Studies Diploma

July 2012 - Present

First National Bank Corporation, Reidsville NC (formerly NewBridge Bank)
IT Help Desk Technician

• Work issues in current tracking system- documenting steps to resolution
• Provide technical problem resolution to end users (employees)
• Provide assistance with Windows 7 and Office 2010 issues
• Monitor and answer telephone calls to IT Help Desk and current call tracking software(Track-it!)
• Document PC/Network/Communicates problems and solutions
• Communicate outages to established vendors, as directed
• Monitor and respond to Fiserv EFT ATM network problems via Premier Monitoring
• Maintain and issue Security Access Door System and issue FOB access - Reidsville & Corp. employees
• Add, Delete, and modify user security access to network resources based on job function in Active Directory
• Scan and add new inventory using Track-It software
• Assist with hardware installations, moves and changes
• Perform 2nd level hardware troubleshooting and support
• Project Lead for 2013 Branch Capture PC upgrade to Win 7(40 branches)

Dec 2010 - June 2012

NewBridge Bank, Reidsville NC
Research/Adjustments Specialist

• Performed research for internal and external sources (teller line and operations item processing work)
• Performed the Reg E for unauthorized ACH
• Performed incoming and outgoing Federal Reserve adjustments and balanced daily corresponding General Ledger accounts
• Processed the research for internal and external which also consist of subpoena, court orders and summons, daily retrieval of incoming adjustments, performs research for documentation, resolved adjustments, death alerts/reclamations, and other functions as requested
• Cross trained and performed Automatic Overdraft Privilege account maintenance and collected payments
• Researched dormant account activity
• Performed Interdepartmental mail sorting and delivery

June 2007 - Present

Kamelda's Designs, Ridgeway VA
Web & Print Design

• Successfully completed www.ed2go.com ‘s Photoshop, HTML, & Dreamweaver online courses via http://www.ph.vccs.edu/ I have also completed the above courses via www.acm.org
• GoDaddy reseller, Google Certified Partner
• Website design, digital and print design, social media maintenance. Visit Kamelda's Designs for full portfolio.

Apr 2001 - Dec 2010

NewBridge Bank(formerly FNB Southeast), Reidsville NC
Lead Item Processing Operator

• Responsible for completing  Amount and Combined entry for Inclearings or Branch Capture runs for items that cannot be read by the software(10-key  data entry)
• Responsible for balancing Inclearings and Branch Capture runs and determining the best solution for any out of balance transactions
• Preparing any customer correction or branch corrections to be delivered to Deposit Operations clerk or mailed to customer
• Amount Entry in Optima 5.0,Combined Entry in Optima 5.0,Balancing Branch Capture and Inclearings
• Preparing customer corrections to be mailed out and other duties as assigned by manager
• Assisted with Institution software upgrade for Check 21 image processing in 2002/03
• Assisted with staging and initial Branch Capture pc deployment in 2007 to Rockingham County branches, also trained teller supervisors on the new check 21 scanning software

April 1999 - March 2001

Bank Services of Virginia, Bassett VA
Proof Operator

• Prepare Federal Reserve work for sorter processing (10 institutions)
• 10 key data entry of teller work for 10 institutions using NCR proof machine
• Assisted with reject-reentry and mailroom
• Frequent winner of several employees incentives(items keyed, most improved)

Software Knowledge

• Windows Migration
• Office 2007-2013 Suites
  (Word,Excel,Outlook,
  PowerPoint,SharePoint,
  OneNote,InfoPath)
• Windows 7
• Windows 8
• Office 365
• Photoshop
• InDesign
• Dreamweaver
• Illustrator