PROFESSIONAL SUMMARY
Versatile technology and operations professional with extensive experience spanning IT help desk support, financial data processing, web and eCommerce development, digital business operations, and practical use of generative AI. Experienced with Ivanti IT Service Manager, technical documentation and Knowledge Center procedures, WordPress, Shopify, SEO/AEO, social media setup and maintenance, and AI-assisted digital workflows. Strong background in troubleshooting, high-volume data entry, research, reconciliation, documentation, accuracy, confidentiality, and customer-focused technical support.
EDUCATION
Aug 1996 - Aug 1997
Patrick Henry Community College, Martinsville VA
Information Systems Technology
Sep 1992 - Jun 1996
Bassett High School, Bassett VA
Advanced Studies Diploma
EXPERIENCE
July 2012 - Present
FNB Corporation, Reidsville NC (formerly NewBridge Bank)
IT Help Desk Technician
- Provide technical support and problem resolution to employees, documenting incidents, requests, troubleshooting steps, and resolutions.
- Knowledgeable in Ivanti IT Service Manager for service management, issue tracking, documentation, and support workflows.
- Assist with creating, reviewing, and updating IT procedures published in Ivanti IT Service Manager’s Knowledge Center.
- Troubleshoot hardware, software, Windows, Microsoft Office, network access, and other end-user technology issues.
- Support user access and network-resource permissions, hardware installations, inventory, moves, and changes.
- Earlier responsibilities include Active Directory access administration, ATM/EFT network monitoring, vendor outage communication, second-level hardware support, and project leadership for a Windows 7 Branch Capture PC upgrade covering approximately 40 branches.
Dec 2010 - June 2012
NewBridge Bank, Reidsville NC
Research/Adjustments Specialist
- Performed research for internal and external sources (teller line and operations item processing work)
- Performed the Reg E for unauthorized ACH
- Performed incoming and outgoing Federal Reserve adjustments and balanced daily corresponding General Ledger accounts
- Processed the research for internal and external which also consist of subpoena, court orders and summons, daily retrieval of incoming adjustments, performs research for documentation, resolved adjustments, death alerts/reclamations, and other functions as requested
- Cross trained and performed Automatic Overdraft Privilege account maintenance and collected payments
- Researched dormant account activity
- Performed Interdepartmental mail sorting and delivery
June 2007 - Present
Kamelda's Designs LLC, Ridgeway VA
Founder / Web & eCommerce Developer / Digital Technology Consultant
- Design, build, maintain, and troubleshoot business websites and eCommerce stores using WordPress, Shopify, WooCommerce, Square Online, Wix, Elementor, Divi, cPanel, and related platforms.
- Configure product catalogs, collections, navigation, online payments, print-on-demand integrations, mobile layouts, themes, and customer-facing eCommerce experiences.
- Perform SEO/AEO, website health, mobile usability, image alt-text, Google visibility, performance, analytics, DNS, email, and Cloudflare-related work.
- Use generative AI for research, content development, SEO/AEO workflows, troubleshooting, design ideation, prompt development, technical planning, and application/workflow prototyping.
- Set up and maintain business social media profiles and pages, including account configuration, branding, content updates, platform optimization, and ongoing digital presence management.
- Provide client technical support and create digital and print design materials. Visit Kamelda’s Designs for portfolio and services.
2026 - Present
Site Grade Pro
Founder / Product & Platform Development
- Developed and manage a website-audit and scoring concept focused on SEO, site health, visibility, and actionable website improvement opportunities.
- Created product positioning, digital workflows, reporting concepts, website content, pricing strategy, community/support concepts, and AI-assisted development plans.
2026 - Present
Explore MHC, Martinsville–Henry County VA
Founder / Digital Directory & Community Platform
- Created and manage a local online business and events directory designed to increase visibility for area businesses, organizations, and community events.
- Manage listings, categories, website content, SEO metadata, social media, Google Business visibility, promotional campaigns, and technical troubleshooting.
Apr 2001 - Dec 2010
NewBridge Bank(formerly FNB Southeast), Reidsville NC
Lead Item Processing Operator
- Responsible for completing Amount and Combined entry for Inclearings or Branch Capture runs for items that cannot be read by the software(10-key data entry)
- Responsible for balancing Inclearings and Branch Capture runs and determining the best solution for any out of balance transactions
- Preparing any customer correction or branch corrections to be delivered to Deposit Operations clerk or mailed to customer
- Amount Entry in Optima 5.0,Combined Entry in Optima 5.0,Balancing Branch Capture and Inclearings
- Preparing customer corrections to be mailed out and other duties as assigned by manager
- Assisted with Institution software upgrade for Check 21 image processing in 2002/03
- Assisted with staging and initial Branch Capture pc deployment in 2007 to Rockingham County branches, also trained teller supervisors on the new check 21 scanning software
April 1999 - March 2001
Bank Services of Virginia, Bassett VA
Proof Operator
- Prepare Federal Reserve work for sorter processing (10 institutions)
- 10 key data entry of teller work for 10 institutions using NCR proof machine
- Assisted with reject-reentry and mailroom
- Frequent winner of several employees incentives(items keyed, most improved)
